Privacy Policy

1. Introduction

Regal Hospital (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our healthcare facility in Bengaluru, Karnataka, or use our medical services across India.

As a leading multi-speciality hospital in North Bangalore, we adhere to strict data protection standards and comply with applicable Indian healthcare regulations, including the Digital Personal Data Protection Act, 2023, and the Information Technology Act, 2000.

2. Information We Collect

2.1 Personal Health Information (PHI)

We collect health-related information necessary for providing you with quality medical care at our Bengaluru facility:

• Medical history and current health conditions
• Diagnostic test results and laboratory reports
• Prescription and medication information
• Treatment plans and medical procedures
• Insurance details and billing information
• Emergency contact information

2.2 Personal Information

We may collect non-health personal information including:

• Name, date of birth, and contact details
• Address (including location data for Bengaluru and Karnataka residents)
• Email address and phone number
• Government-issued ID proofs (Aadhaar, PAN, etc.)
• Demographic information

2.3 Website and Digital Information

When you visit our website or use our online appointment booking system, we may collect:

• IP address and browser type
• Pages visited and time spent on our site
• Device information and location data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information primarily for healthcare delivery and related purposes:

• Medical Care: To diagnose, treat, and provide healthcare services at our North Bangalore hospital
• Appointment Management: To schedule and manage your appointments across our Karnataka facilities
• Billing and Insurance: To process payments and insurance claims
• Communication: To send appointment reminders, test results, and health-related updates
• Quality Improvement: To improve our healthcare services and patient experience in Bengaluru
• Legal Compliance: To comply with Indian healthcare regulations and legal requirements
• Research: For medical research (with your consent and anonymized data)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

4.1 Healthcare Providers

We may share your information with:

• Our doctors, nurses, and medical staff involved in your care
• Consulting specialists and referral physicians in Bengaluru and across India
• Laboratories and diagnostic centers for testing services
• Pharmacies for prescription fulfillment

4.2 Insurance Companies

We may share necessary information with your insurance provider for claims processing and coverage verification.

4.3 Legal Requirements

We may disclose information when required by law or to protect our rights, including:

• Compliance with court orders or legal proceedings in India
• Government authorities for public health purposes
• Law enforcement agencies as required by Karnataka or Indian law

4.4 Business Associates

We may share information with trusted third-party service providers who assist us in operating our hospital, subject to strict confidentiality agreements.

5. Data Security Measures

Regal Hospital implements robust security measures to protect your information:

• Encryption: All electronic health records are encrypted using industry-standard protocols
• Access Controls: Strict access restrictions based on role and necessity
• Secure Storage: Data stored in secure, compliant servers located in India
• Regular Audits: Periodic security audits and vulnerability assessments
• Staff Training: Regular training on data privacy and security best practices
• Physical Security: Secure facilities with controlled access at our Bengaluru hospital

6. Your Privacy Rights

Under Indian data protection laws, you have the following rights:

• Right to Access: Request access to your personal health information
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information (subject to legal requirements)
• Right to Portability: Request transfer of your data to another healthcare provider
• Right to Withdraw Consent: Withdraw consent for data processing (where applicable)
• Right to Grievance Redressal: File a complaint about our data practices

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences for future visits

You can manage cookie preferences through your browser settings. However, disabling cookies may affect your experience on our website.

8. Third-Party Links

Our website may contain links to third-party websites, including healthcare partners, medical resources, and government health portals in India. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children’s Privacy

Our services extend to pediatric care in Bengaluru. When providing healthcare services to minors, we collect information from parents or legal guardians. We take special care to protect children’s health information in accordance with Indian healthcare regulations.

10. International Data Transfers

Regal Hospital primarily stores and processes data within India. In limited circumstances, your data may be transferred internationally for specific medical services, subject to appropriate safeguards and compliance with Indian data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or regulatory requirements in India. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered patients
• Displaying notices at our Bengaluru hospital facility

Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Geographic Scope

This Privacy Policy applies to:

• Patients and visitors at Regal Hospital, Bengaluru, Karnataka
• Users of our online services across India
• Individuals seeking healthcare information from our digital platforms

Our services are primarily focused on North Bangalore and the broader Karnataka region, while also serving patients from across India who seek specialized medical care at our facility.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.