Terms and Conditions

1. Acceptance of Terms

By accessing or using the services of Regal Hospital (“we,” “our,” or “us”), whether through our physical facility in Bengaluru, Karnataka, or through our digital platforms, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.

These terms constitute a legally binding agreement between you and Regal Hospital. We reserve the right to modify these terms at any time, and your continued use of our services after such modifications constitutes your acceptance of the updated terms.

2. Medical Services

2.1 Scope of Services

Regal Hospital provides a wide range of multi-speciality healthcare services including but not limited to:

• Outpatient and inpatient care
• Diagnostic and laboratory services
• Surgical procedures and treatments
• Emergency medical care
• Pediatric and maternity services
• Specialized consultations across various medical disciplines

2.2 Medical Professional Services

Our medical services are provided by qualified and licensed healthcare professionals including doctors, nurses, and support staff. While we strive to provide the highest quality care, we do not guarantee specific medical outcomes as results may vary based on individual patient conditions and responses to treatment.

3. Patient Responsibilities

As a patient or guardian of a patient at Regal Hospital, you agree to:

• Provide accurate and complete medical history and information
• Inform us of any allergies, medications, or existing medical conditions
• Follow prescribed treatment plans and medication schedules
• Attend scheduled appointments or provide reasonable notice for cancellations
• Treat our staff and other patients with respect and dignity
• Comply with hospital rules and regulations
• Settle all bills and charges in a timely manner

4. Appointments and Scheduling

4.1 Booking Appointments

Appointments can be booked through our website, phone, or in-person at our Bengaluru facility. We recommend booking in advance to secure your preferred time slot.

4.2 Cancellation Policy

If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice. Repeated missed appointments without notice may result in rescheduling restrictions.

4.3 Emergency Cases

For medical emergencies, please visit our emergency department directly or call our emergency helpline. Emergency cases are prioritized and may affect scheduled appointment times.

5. Fees and Payment

5.1 Consultation and Treatment Fees

Our fees for medical services are based on the type of consultation, treatment, or procedure required. A detailed fee schedule is available at our reception and on our website. We reserve the right to update our fees with prior notice.

5.2 Payment Methods

We accept various payment methods including cash, credit/debit cards, UPI, and net banking. We also accept payments through major insurance providers and TPA networks.

5.3 Insurance Claims

For patients with health insurance, we assist with insurance claim processing. However, final approval and settlement are subject to your insurance provider’s terms and conditions. Patients are responsible for any co-payments, deductibles, or non-covered expenses.

5.4 Outstanding Payments

All outstanding payments must be cleared before discharge or before scheduling subsequent appointments. We reserve the right to take appropriate legal action to recover unpaid dues.

6. Medical Records and Confidentiality

Your medical records are maintained in strict confidence in accordance with Indian healthcare regulations and our Privacy Policy. Access to your medical information is limited to authorized healthcare personnel involved in your care.

You may request copies of your medical records subject to applicable laws and hospital policies. A nominal fee may be charged for document retrieval and copying.

7. Informed Consent

Before any medical procedure, surgery, or treatment, you will be required to provide informed consent. This includes understanding the nature of the procedure, potential risks, benefits, and alternatives. Our medical staff will explain all relevant information to help you make informed decisions about your healthcare.

8. Refund Policy

8.1 Service Refunds

Refunds for medical services are evaluated on a case-by-case basis. Refunds may be considered for:

• Services not rendered due to hospital circumstances
• Overpayments or billing errors
• Cancellations made with appropriate notice

8.2 Refund Process

Refund requests must be submitted in writing with supporting documentation. Approved refunds will be processed within 15-30 business days through the original payment method or as mutually agreed.

9. Intellectual Property

All content on our website, including text, images, logos, and design elements, is the property of Regal Hospital and protected by Indian copyright laws. You may not reproduce, distribute, or use our content without prior written permission.

The Regal Hospital name, logo, and related trademarks are registered trademarks and may not be used without authorization.

10. Website Use and Disclaimers

10.1 Medical Information Disclaimer

The medical information provided on our website is for general informational purposes only and should not be considered as professional medical advice. Always consult with our qualified healthcare professionals for diagnosis and treatment.

10.2 Website Availability

While we strive to maintain our website’s availability, we do not guarantee uninterrupted access. We are not liable for any damages resulting from website downtime or technical issues.

10.3 External Links

Our website may contain links to third-party websites for informational purposes. We are not responsible for the content or practices of external sites and do not endorse them.

11. Limitation of Liability

To the maximum extent permitted by Indian law, Regal Hospital shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services or website.

Our total liability for any claim shall not exceed the amount paid by you for the specific service giving rise to the claim.

12. Patient Rights

As a patient at Regal Hospital, you have the right to:

• Receive respectful and dignified care
• Obtain information about your diagnosis and treatment
• Participate in decisions about your healthcare
• Request a second opinion
• Refuse treatment (with understanding of consequences)
• Access your medical records
• File complaints about care or services
• Receive care without discrimination

13. Grievance Redressal

If you have any complaints or grievances regarding our services, you may:

• Speak with our patient relations officer
• Submit a written complaint at our reception
• Email your concerns to our designated grievance cell
• Call our patient helpline

We are committed to addressing all grievances promptly and fairly. You will receive a response within 7-10 business days of submitting your complaint.

14. Termination of Services

Regal Hospital reserves the right to refuse or terminate services in cases including but not limited to:

• Non-payment of dues
• Abusive or threatening behavior towards staff
• Violation of hospital rules and policies
• Failure to comply with treatment protocols

15. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, or public health emergencies.

16. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. We will make reasonable efforts to notify patients of significant changes through email or notices at our facility.

17. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.

18. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

19. Contact Information

For any questions regarding these Terms and Conditions, please contact us: